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Refund Policy

Last updated: September 17, 2026

This Refund Policy describes the refund framework for Music Shorts AI (the "Service"). It applies to subscriptions (monthly and annual), one-time credit packages, and any other paid features offered through the Service.

1. Refund Eligibility

Refund eligibility may depend on:

  • The type of purchase, such as a subscription or a one-time credit package
  • The time elapsed since purchase
  • Whether credits, generations, downloads, storage, or premium features have been used
  • Whether the request involves duplicate charges, payment errors, provider outages, fraud, abuse, or policy violations
  • Any terms shown at checkout or required by the payment processor

2. Free Trial and Trial Credits

New accounts receive free trial credits, which expire 7 days after issuance and have no cash value. Trial outputs may include a watermark and are limited in volume. Trial credits and trial outputs are not refundable, redeemable, or transferable.

3. Non-Refundable Situations

Unless required by law or stated otherwise at checkout, refunds may be denied for:

  • Trial credits, which expire 7 days after issuance and have no cash value
  • Credits or plan benefits that have already been consumed
  • Completed AI generation tasks, downloaded outputs, or fulfilled digital services
  • Partial billing periods after cancellation — the current period stays active until its end date
  • Account suspension caused by prohibited use
  • Change-of-mind requests after substantial usage
  • Provider result variation where the Service was delivered as configured

4. Consumer Withdrawal (EU/UK and Similar Jurisdictions)

If you are a consumer in the EU, UK, or a jurisdiction with similar rules, you generally have a statutory right to withdraw from a distance purchase within 14 days. However, because our digital content (credits and generation access) is delivered immediately and activated upon purchase, you expressly consent to immediate performance and acknowledge that this withdraws your statutory cancellation right once delivery begins. This does not affect your statutory rights where the Service is faulty or as described.

5. How to Request a Refund

Send a refund request to [email protected]. Include your account email, purchase date, order or invoice ID if available, and a short explanation of the issue. Requests are generally handled within a few business days.

6. Review Process

We review refund requests based on account activity, payment records, credit usage, generation task history, and applicable law. Approved refunds are usually returned through the original payment method via Stripe. Processing time may depend on the payment provider and your bank.

7. Chargebacks

Please contact us before filing a chargeback with your bank or card issuer — most issues can be resolved faster directly. Accounts with unresolved chargebacks may be suspended until the dispute is settled, and credits or subscriptions on the account may be paused while a chargeback is open.

8. Cancellations

Cancelling a subscription stops future renewals but does not automatically refund previous charges unless the refund criteria are met. The current billing period remains active until its end date and is not refunded. Unused subscription credits do not roll over and are not refunded; top-up credits never expire and remain usable.

9. Changes to This Policy

We may update this Refund Policy when pricing, payment providers, credit rules, or product features change. The version shown at the time of purchase, or as required by applicable law, may apply to a specific transaction.

10. Contact

For refund questions, contact us at [email protected].